How to produce a detailed log of the Security Check results with VPN-Q 2009 & 2010

VPN-Q 209 & 2010 has a Logging mode which is designed to produce a detailed log file for troubleshooting purposes. Logging mode can be run by running the client executable file VPNQC.EXE with the /log switch. Running Logging mode does not attempt to remove a client from quarantine, it is used purely for troubleshooting and support purposes and does not form part of the applications normal operation.

The VPNQC.EXE file can be found on the client PC in one of a number of locations depending on the user who performed the installation and the client operating system. Some of the folders are set a hidden by the operating system and may not be visible. If the folder are not visible either type in the folder in the address bar or enable the view hidden folders option in Explorer.

Note: If the user profile location has been moved from the default C:\location then the VPN-Q client will be located in the new location in the same path.

Windows XP:

  1. If the client was installed by a user with Administrative rights the client is installed into the All Users profile:
    C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\Cm\{Company Name}\
     
  2. If the client was installed by a user without administrative rights the client is installed into that specific users profile:
    C:\Documents and Settings\{User Profile}\Application Data\Microsoft\Network\Connections\Cm\{Company Name}\

Note: The "Application Data" folder is a hidden folder and may not appear in the folder list depending on your Explorer view settings. If the folder isn't visible type the folder name into the address bar or enable the view hidden files setting.

Windows Vista & Windows 7:

  1. Windows Vista & Windows 7 always install the client into the specific users profile who performed the installation regardless of the user's rights:
    C:\Users\{User Profile}\AppData\Roaming\Microsoft\Network\Connections\Cm\{Company Name}\

Note: The "AppData" folder is a hidden folder and may not appear in the folder list depending on your Explorer view settings. If the folder isn't visible type the folder name into the address bar or enable the view hidden files setting.

Creating a Log:
The logging mode is designed for advanced troubleshooting and is not restricted by licence file information. This mode does NOT load a UI but instead writes a detailed log file. The log file is written to the same folder that the VPNQC.EXE file is located and is called SECSCAN.LOG. When the log begins a balloon will pop up to alert you and when completed a message box will ask you if you wish to view the log. Winfrasoft support will usually request this file when working on a support incident.

Example of how to create a log on a Windows Vista PC:

"C:\Users\TedW\AppData\Roaming\Microsoft\Network\Connections\Cm\AcmeInc\VPNQC.exe" /Log

 

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